Reimbursement Process

To submit a reimbursement request, you will take your email confirmation/invoice and follow these steps:

Note: You MUST utilize MS Edge, Google Chrome or Firefox to access the platform

Agent Central > Marketing > Marketing on Demand > Marketing Materials > Launch Brand Muscle > Marketing Credits > Submit > Submit Claim

Select ‘no’ when asked if there is a brand preapproval. From this page there will be prompts to follow to provide the needed information and documents to submit for reimbursement. There will be a section that asks you to upload documents for the claim, at that point you will want to include your emailed order confirmation.

Once submitted it will be reviewed for accuracy and approval, once approved it will then take 7 to 10 business days for the reimbursement to fully process.

Purchases made with gift cards, or the purchase of gift cards are not eligible for Marketing Credit Reimbursement

Additional questions can be sent to: